Policies

Shipping Policy

We offer a flat rate of $9.95 on all orders placed in Australia as well as Free Shipping on all orders over $180 within Australia. All orders are sent via courier service (Sendle). PO.Box or Rural are sent via Australia Post tracked shipping. Unfortunately at this time we do not offer international shipping.

All orders are generally processed within 1-2 business days with shipping from Monday – Friday morning, with the exception of peak season and sale periods. Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment. We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays.

Pre Orders

All orders containing a Pre-Order item will be shipped together once the item arrives. If you would like your order sent in seperate lots then shipping will need to be paid for multiple times.

Local Pickup

Local pickup option is available at no cost for local residents. Please select ‘local pickup’ at the checkout and your postage fee will be deducted. The pickup address is in Loganlea, QLD and will be provided to you at the time of arranged pickup. Pick up times available include: 8am – 6pm Tuesdays and Fridays and by arrangement for all other times.

Returns Policy

Unfortunately we cannot accept exchanges for change of mind. We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within 14 days) by emailing us at hello@growingkind.com.au Products are considered faulty if they are received damaged, or if they break within 14 days of purchase. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.

Privacy Policy

Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details. 

Safety Disclaimer

All products are designed and sourced with children’s safety in mind. Please read all product descriptions and care instructions carefully to ensure you are purchasing and using each item for it’s intended purpose so as to not damage the product or more importantly, put your child’s safety at risk. We have done our best to make these terms clear in each description and cannot be held responsible should an item be misused or the information provided be ignored.

CONTACT US

Phone: 0432 425 922
E-mail: 
hello@growingkind.com.au 

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